DUBAI, 2nd June 2025 (WAM) -- H.H. Sheikh Mohammed bin Hamad Al Sharqi, Crown Prince of Fujairah, affirmed that the partnership between the UAE Government and the Government of Fujairah in implementing the Zero Government Bureaucracy Programme and the Global Star Rating System for services represents a qualitative leap in the path of governmental modernization and reflects the directives of the wise leadership to develop a more efficient, flexible, and proactive government service system that ensures the enhancement of the quality of life for society.
H.H. said, "Today, we launched a partnership between the UAE Government and the Government of Fujairah to implement the Zero Government Bureaucracy Programme and the Global Star Rating System for Services. We have instructed all entities to focus on improving service quality and providing a simplified experience that makes life easier for people."
H.H. pointed to the vision of the Government of Fujairah, under the directives of H.H. Sheikh Hamad bin Mohammed Al Sharqi, Member of the Supreme Council and Ruler of Fujairah, emphasizing the importance of simplifying and facilitating procedures, placing people at the core of governmental development. This is achieved through integrated efforts and the application of innovative programmes in government service procedures, aligned with societal aspirations and supporting the state's competitiveness and future leadership.
This came during the attendance of the Crown Prince of Fujairah at the launch of the partnership between the UAE Government and the Government of Fujairah.
Under this partnership, the Government of Fujairah adopts the Zero Government Bureaucracy Programme and the Global Star Rating System for Government Services, a step aimed at enhancing federal and local government integration and promoting the application of outstanding governmental models at the local level.
It reflects the UAE leadership's vision to anticipate the future and elevate government work models according to approved international standards.
During the launch ceremony, attended by Mohammed Abdullah Al Gergawi, Minister of Cabinet Affairs, an agreement was signed outlining the framework for activating the partnership between the UAE Ministry of Cabinet Affairs and the Government of Fujairah in applying the Zero Government Bureaucracy Programme and the Global Star Rating System for services.
The agreement was signed by Sheikh Eng. Mohammed bin Hamad bin Saif Al Sharqi, Director-General of Fujairah Digital Government, and Mohammed bin Taliah, Chief of Government Services of the United Arab Emirates Government.
Mohammed Al Gergawi emphasized that the adoption of the Zero Government Bureaucracy Programme and the Global Star Rating System for services by the Government of Fujairah is a qualitative addition to the UAE Government's efforts to continuously reimagine the service system and enhance governmental performance.
He noted that this integrated partnership confirms a strong commitment to accelerating the shift toward a more efficient, flexible, high-performing, and productive government model.
The UAE Government launched the Zero Government Bureaucracy Programme in November 2023, marking a new phase of government work aimed at enhancing efficiency, quality, and flexibility by simplifying procedures. The Global Star Rating System for Services was initially launched in 2011 to redefine the concept of government service delivery and was upgraded in 2019 to include new standards.
